Since 2015, PokerStars Casino has been following the well-established formula - top game vendors, the latest blockbusters and plenty of jackpots and special offers. Being such a major household brand, however, they attract too many players to properly cater to, badly hurting their reputation. The accusations of being rigged are over the top as they hold an RNG license from Gaming Labs but players are right to complain about the soulless customer service. The rather complex reward program, on the other hand, that causes much withdrawal confusion and having to deal with a chatbot until reaching an actual human can truly be devastating to the overall gaming experience.
- Licenses:Bulgaria Denmark Isle of ManItaly Malta SpainSweden UKView All
- Languages:View All
- Licenses:BulgariaDenmarkIsle of ManItalyMaltaSpainSwedenUK
- Mobile App:
- Live Casino:
- VIP Program:
- Live Chat:
- Number of Games:1200+
Registering an account with PokerStars Casino
If you have an existing account with PokerStars, you won’t have to register a new one with PokerStars Casino. If you still need to create one, however, it’s as simple as it gets. In a single step, you are required to provide your location, email, user name and password. You’ll receive a confirmation email containing an activation link. Follow it to activate your account and you’re all set to make your first deposit and get spinning.
PokerStars Casino’s reward program earns players two types of bonus points – reward points for unlocking chests and redemption points required for claiming instant bonuses. Points are rewarded for playing with real money only and each type of game earns different amounts of points. As players rack up reward points, they get to unlock up to ten chests per month holding prizes like StarsCoins for the Reward Store, cashback bonuses and free play. There are six levels to progress through and players get to keep their current status by unlocking at least one chest per month. Instant bonuses on the other hand are rewarded based on the player’s activity and each has unique redemption point requirements for claiming it.
The casino’s sign-up offer varies for the different markets but all international players expect for Ukrainian punters can claim 100 free spins upon joining. On first deposits of €10, players get 50 free spins at a maximum bet of €0.20 on Cashzuma, Caribbean Wild and Pharaoh’s Loot Slots, and 50 more spins on the day after the initial deposit. Any winnings from the free spins get credited as Instant Bonus once all spins are used up and players would have seven days’ time to accumulate the needed amount of two redemption points per €1 in order to cash out.
Random chest bonus
Every once in a while, players can find in their accounts a locked chest with a timer on it. Once the time runs out, players get to see what’s inside – free spins, free play or cash prizes without wagering requirements. The size of the bonus depends on the player’s account level and the higher it is, the bigger the reward.
PokerStars holds weekly and daily casino tournaments across multiple slots and live dealer games. All races are free to enter with bets starting as low as €0.20 and the prize pools vary from free spins to purses of €1,000 and up to €50,000 for the live casino races. Slot players get ranked based on their total multiplier per spin and the leaderboard for live dealer games is based on the net winnings with €0.01 amounting to ten points.
PokerStars Casino offers accounts in USD, CAD, GBP and EUR, and a wide range of international and local payments, which vary based on the player’s location. The fastest way of withdrawing is of course e-wallets, which take up to a couple of minutes, whereas card and back withdrawals take the usual five to ten business days. The casino, however, doesn’t cover the 1% withdrawal fee for Skrill and Neteller, and when players request a bank transfer, they would have to pay the wire fee.
Games & Software
In over 1,000 slots, PokerStars offers the latest and hottest titles from leading developers like NetEnt, Play’n Go and Microgaming. Starburst that became popular for its expanding wilds and free spins is among the casino’s most played slots along with Pragmatic’s progressive Wolf Gold and the exclusive Egyptian-themed slot Pharaoh’s Loot Classic. There are over 60 games for Megaways players, incl. Extra Chilli and Gonzo’s Quest, and interesting additions for high-rollers like Buffalo Blitz. The jackpot library is quite impressive featuring pooled jackpots from Red Tiger, Pragmatic and Playtech. More than 200 jackpot games in total with prizes ranging from €1,000 all the way up to a couple of million on Playtech’s Jackpot King games.
In the card and table section, players can find single and multiplayer roulettes, incl. European and high-roller versions, as well as multiplayer blackjack and a high-stakes table. True to its name, the casino also offers a dozen of video poker games, incl. Tens or Better, Double Bonus and the progressive Super Jackpot. There is also a hand full of scratchcard games like Ted, King Kong Cash and Grabba Dabba Dough, which features a progressive jackpot.
In cooperation with Evolution Gaming, PokerStars offers one of the more extensive live casino experiences out there. Blackjack is especially impressive with nine dedicated lobbies, all played to Vegas Rules on seven-seat tables. There is a bet behind feature, which can also be used by players waiting for a seat. Bets start as low as €0,50 and go up to €20,000 on the Elite and VIP tables. Roulettes, on the other hand, are played to European rules, and Lightning Roulette is among the most popular tables paying the impressive up to 500-1. Players can further find native speaker dealers for Baccarat, Sic Bo, Monopoly Live, Dream Catcher and of course Ultimate Texas Hold’em and Live Casino Hold’em.
Top 3 slot games
Super4Bells by Stakelogic – a polished classic with up to seven reels and 25 paylines. Based on the bet size, players get to choose between four reels with ten paylines, 15 lines and six reels, and seven reels with 25 paylines. The game also offers a Superbet feature that increases the chances of winning and landing mystery spins, which have a guaranteed win. There are two wilds in the game – gold and silver bells, which in a combination trigger a respin and will remain in place during the free spin giving a chance for big wild winnings.
Wild Wild Wolf by Pragmatic Play – a rather different ways-to-win slot with an uneven game grid and a random progressive jackpot. The first two reels have three rows and the rest of the reels have four, delivering a total of 576 ways of winning. The bet size can be adjusted between €0.25 and €100 and there is a bet feature allowing you to pay 20% extra in order to get more wilds on reels one and two. Two wilds on the first two reels and the mountain symbol on reel three awards 10 free spins that can be retriggered during the bonus play. The other key feature is activated by landing two wilds on the first reels and money collect symbols on the adjacent reels, which drops multipliers of up to 25x.
Random Runner Deluxe STK by Stakelogic – an interesting twist on the classic Random Runner reimagined with five lines, two sets of reels and synchronized spinning. Playing on both sets of reels is meant for high rollers as it requires a maximum bet but it can pay out big thanks to the fruit symbols with a star. They form winning combinations on their own or can substitute for any of the other fruit symbols. The star symbol is wild and it substitutes for all symbols, dropping a win of 200x the coin bet for three of kind.
Mobile App Download
The PokerStars mobile casino for Android and iOS offers a first-class experience with a hand-picked collection of 120+ popular slots and live dealer games. The casino’s blockbusters Cashzuma, Book of Dead and Caribbean Wild, on which players get free spins upon signing up, can be played on the go along with classic fruit slots like Simply Wild Deluxe and its more advanced version Simply4Wild Deluxe. The vast choice of blackjack and roulette games is retained, incl. the Casino Hold’em and baccarat tables.
The Android mobile app is listed on Google Play as PokerStars Casino and in case it is restricted due to Google’s real-money game regulations, it can be downloaded as an APK from the casino’s websites. It supports Android smartphones and tablets running OS 5.0.
PokerStars mobile casino can be found in the App Store as PokerStars Casino Games Online and it will run on iPhone, iPad or iPod Touch with iOS 9.0 or higher.
PokerStars is joined by millions of players and getting through to a service agent can be an immensely challenging task. Players are first funneled through the help center and if are unable to find their answer there, are presented with the customer support options. For regular players, this means a ticket form, but even VIPs sometimes don’t get serviced directly. Unfortunately, that’s the most reliable way of getting any queries through and it requires a lot of patience with answers sometimes taking up to a week and more. The casino also has a Twitter support account @StarsSupport, which isn’t very responsive but is worth giving it a try while waiting for your ticket to get resolved.
Who operates PokerStars Casino?
The casino is run by the Maltese TSG Interactive Gaming Europe, which is part of StarsGroup.
What's the biggest jackpot won?
In the beginning of 2020, a PokerStars Casino player won $4.8 million.
Can I deposit in any currency?
Yes, the casino will exchange payments according to the mid-market exchange rate of XE.
How long the account verification takes?
Anywhere between two days and two weeks.
Is there a desktop client for the casino?
The PokerStars poker client can be set to show casino games from Setting>Lobby>Lobby Display> Show Casino games.
Up to €480
+ 80 free spins
Up to €150
150 spins for €10
Up to €100
+100 free spins
Up to €1,000
+ Reward points
150 FS for €10