Grand Hotel Casino
Since the late ‘90s, Grand Hotel Casino has been building a reputation as a fair and fun gaming venue. Fully powered by Microgaming, it features their entire game library including the immensely popular Mega Moolah and WoWPots! jackpots. And with a fairly big welcome offer, you get plenty of opportunities to go after them. But even if you don't luck out, the casino is part of Casino Rewards and takes part in their loyalty program. Packed with free play, exclusive jackpots and other perks, there's always something extra for every wager you make. And even without mobile apps for Android and iOS, everything is available on the go in the web-based mobile casino.
- Mobile App:
- Live Casino:
- VIP Program:
- Live Chat:
- Number of Games:550+
Bonus
Grand Casino Hotel account registration
Setting up an account with Grand Hotel Casino takes two steps and a few minutes to complete. On the first step of the registration, you need to fill in your name, email address and select a password. Make sure to enter valid details, as the information is required later on, incl. for making withdrawals. You’ll then receive an email containing a randomly generated username. Use it to log in with the password you set up and you’ll be ready for your first deposit.
Casino welcome bonus
Grand Hotel Casino meets new players with a welcome bonus of €560 spanning the first four deposits. Deposit at least €10 and the casino will double your money up to €100. On your second deposit, there’s a 50% boost up to €150. To cash anything out from the first two bonuses, you have to cover the wagering requirement of 200x the bonus amount. The only way around it is hitting the jackpot, so fingers crossed. The third bonus is 30% up to €150 and the fourth – 20% up to €160. The rollover requirements here are 30x the bonus.
Loyalty program
As a Grand Hotel Casino player, you automatically take part in the Casino Rewards VIP loyalty program. You get 1 VIP point by betting €10 on slots. On roulette and table games, you get 0.5 points and on everything else – 0.1 points. Collect 50 points and you get 1 Status point used for unlocking the six VIP levels. At each level, you get increasingly better perks like additional bonuses, birthday presents, special promotions, priority support, faster withdrawals and more. Moreover, 100 VIP points are worth €1 and you can start redeeming as soon as you get 1,000 points. There’s more. Five exclusive jackpots can be won three times a day, all year long. Climb up to the top and you can win any of them.
Banking
The Grand Hotel Casino supports transactions in EUR, USD, CAD and GBP. Make sure to choose your default currency accordingly in order to avoid the 2.5% currency fee plus the average daily exchange rate. Withdrawal speed, on the other hand, is about average and it can take up to 48 hours for payments to be released. After approval, cashing out to bank cards takes up to 3 working days, to e-wallets 1-3 working days, and to bank accounts up to 10 days. There’s a withdrawal fee on bank transfers only. Cashing out up to €3,000 is charged €35 and anything more than this – €70. The minimum amount you can wire is €300 and for the rest of the payment methods – €50. The maximum amount you can withdraw per week is set to €4,000 unless you’re high up in the Grand Hotel Casino VIP ladder.
Games & Software
Grand Hotel Casino runs on Microgaming software and you can access the vendor’s entire game collection in the instant-play casino or the desktop client. If you value visuals and smooth gameplay more than anything, downloading the software is the better way to go about it. Either way, you are up for a ride of game diversity and high RTP. Starting from the vampire-themed Immortal Romance that’s packed with features and drops up to 25 free spins. Thunderstruck II is just as engaging with four bonus games and a maximum payout of up to 2.4 million coins. And if you want even more exciting side games, on Mermaids Millions you get to search the ocean’s bottom for coins, multipliers and free spins. It’s hard not to mention the massive progressives Grand Hotel Casino has to offer. The Mega Moolah slots seed at €1 million for the Mega Jackpot, whereas WoWPots! like Wheel of Wishes and Book of Atem seed at a whopping €2 million. A minimum bet can get you in the jackpot game where many Casino Rewards millionaires were born. Grand Hotel is yet to give us its first big winners and it may very well be you.
If you are up to trying your luck on table games, you can find some of the popular casino classics Microgaming has to offer. There’s classic blackjack along with Vegas and Atlantic City variations all available in single and multi-hand versions. You can also spin the wheel of the Multifire roulette which offers a wide range of bets, incl. straight up, street, square and more. There’s also of course American and European Roulette and more importantly, French Roulette with La Partage. And if you’re looking for video poker, the very best is brought to the table. There’s Joker Poker, Hold’em Poker along with All Aces and Caribbean Poker with a progressive jackpot.
Slots
Roulette
Poker
Dealer
Blackjack
Baccarat
Keno
Bingo
Craps
Scratch
Jackpot
Financials
If you are up for a live experience, Grand Hotel Casino partners with Evolution Gaming to offer some of their most popular tables. You can find the increasingly popular Lightning Roulette which offers random numbers that can pay up to 1:500. European Roulette is also on the list together with French Roulette offering La Partage. And if you want blackjack, there are multiple seven-seat tables for low and high rollers together with Power Blackjack where you can increase your bet by up to four times. For low rollers, there’s also Infinite Blackjack for an unlimited number of players where bets start from €1. And if you like baccarat, at the Speed tables you can move from one round to another in just 10 seconds. You can also bet on the player or the banker which pays 11:1, whereas Either Player pays 5:1 and Perfect Pairs up to 200:1. The most popular live shows are also featured. At Grand Hotel Casino, you can find the ultra-expensive Crazy Time along with Monopoly Live and the hit TV show Deal or No Deal.
Mobile App Download
Powered by the Viper platform, the Grand Hotel mobile casino is fast and stable across a wide range of Android and iOS devices. Even without mobile apps, the gaming experience is excellent and nothing is missing from the offering. All 550+ slots, progressives and live tables are available on the go. From Thunderstruck II to excellent mobile slots like Game of Thrones and the Mega Moolah series. You get your hands on the very best Microgaming and Evolution Gaming have to offer. Аnd thanks to the casino’s loyalty program, with every bet you place on iPhone or Android, you get to climb up the VIP ladder.
Android app
Grand Hotel Casino doesn’t have a mobile app on Google Play or an APK file to download and install manually. The instant-play mobile casino is lightweight enough to run without issues on any Android 5.0+ mobile device.
iOS app
There’s no Grand Hotel Casino iOS app to download from the App Store and playing over Safari is your only option. The Microgaming Viper platform powering the mobile casino runs effortlessly on all iOS 9.0+ iPhone and iPad devices.
Contact
The Grand Hotel Casino live chat is available 24/7 and supports a number of languages, incl. German, French, Finnish and Norwegian. Waiting times are generally low even on weekends when you can get to a service agent in less than 10 minutes. You can also email the casino but it will take at least 48 hours and often more to get a human response. Alternatively, you can check out the Grand Hotel Casino brief but informative FAQ page. It covers everything from downloading and installing the desktop client to payment and bonus terms and solving technical issues.
Support in English
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N/A
support@crhelpdesk.com
Live Chat
24/7
Support in English
N/A
support@crhelpdesk.com
N/A
Live Chat
24/7 Support
FAQ
Is Grand Hotel Casino safe?
Yes, it's licensed and regulated by MGA, the UK Gambling Commission and the Kahnawake Gaming Commission. It's also a member of the Interactive Gaming Council and undergoes independent RNG audits by eCOGRA.
Can I reverse a withdrawal?
The casino takes 48 hours to process payments after receiving a request. You can reverse a withdrawal within the given time window by simply clicking the “Reverse Withdrawal” button at the cashier.
Why is my deposit rejected?
There could be several reasons. It can be due to internet connection issues, mismatching billing and credit card information or due to restrictions set by your bank or the casino. If you can't find a way around the issue, contact customer support team directly.
How do I join the VIP program?
As soon as you make your first deposit and start playing, you automatically join the club. The more you wager, the higher you get to climb up the ladder, unlocking a number of perks along the way.
How to redeem my points?
If you're playing on Android or iPhone, go to the Promotions Page and tap Redeem Now. On desktop, you have to click the Casino Rewards tab and then Redeem Points. Note that you need to collect at least 1,000 VIP points before you can start redeeming.
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